Welcome to Sprout Invoices, your trusted platform for managing invoices and optimizing business workflows. Whether you’re a freelancer, business owner, or part of a corporate team, our support services cater to all technical knowledge levels, ensuring a seamless experience for every user.
Freelancer Support
Basic Account Assistance
Are you facing login issues or need to reset your password? Our support team is here to guide you through these basic account concerns. We’ll also help you with license key activations and address any billing-related queries.
Upgrade Consultation
Thinking about upgrading your account? Our team provides consultation to help you choose the right plan for your needs and seamlessly transition to advanced features.
Plugin Troubleshooting
Encountering issues with plugins or workflows? We specialize in resolving problems within the Sprout Invoices environment. From snippet modifications to minor code changes, we’ve got you covered.
Snippet Library
Explore our Snippet Library, a valuable resource for minor updates and changes. Easily modify variables, colors, or text within existing snippets. Our library is a repository of partially created, setup-ready, and tested snippets to enhance your Sprout Invoices experience.
Business Support
Freelancer support items included
Advanced Plugin Assistance
For businesses seeking more robust support, our team provides advanced plugin assistance. We help with enabling add-ons, setting up workflows, and troubleshooting issues within the Sprout Invoices environment.
Snippet Creation for Business Needs
Need a custom snippet that seamlessly integrates with Sprout Invoices? Our experts will create minor snippets tailored to your business requirements. We also offer assistance with code references for Sprout Invoices API.
Business Optimization Consultation
Looking to optimize your business using Sprout Invoices? Our team offers consultation on utilizing the platform’s capabilities for maximum efficiency. This includes invoice updates within the existing layout.
Corporate / Enterprise Support
Business and Freelancer support items included
Code Consultation
We create snippets for business needs and support covers code consultation within the plugin’s capabilities. We do not rewrite code but provide guidance on snippet creation, minor changes, and business workflow integration.
Snippet Creation
We create snippets tailored to specific business needs, ensuring seamless integration with Sprout Invoices. We also offer assistance with code references for Sprout Invoices API.
Paid Support Options
Explore our paid support options for more personalized assistance: (prices upon request)
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- Snippet Creation (Included in Corporate / Enterprise licenses)
- Minor snippet creation tailored to your business needs
- Assistance with code references for Sprout Invoices API
- Migration Assistance/Data Import
- Expert support for migrating data seamlessly
Things Not Supported
To maintain the integrity of the Sprout Invoices ecosystem, we do not support:
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- Logging into customer payment processors for debugging
- Accessing customer hosting environments to gather logs
- Custom Development
- Changing the current journey structure
- Creating Sprout Invoices themes, custom CSS, and massive changes to PDFs
- Invoice template creation and layout modification (requires a theme override)
Our goal is to provide you with a smooth and effective Sprout Invoices experience. If you have any questions or need assistance, feel free to reach out to our dedicated support team. Happy invoicing!