on It’s very likely you’ve already been introduced to Chris, he’s been doing an admirable job creeping around support for the last few weeks cautiously replying to your tickets. ?…joking aside, Chris has seriously impressed by what...
on support
on on Help Scout Desk 1.7 was released today with two highly anticipated features. Attachments Now users can attach screenshots, or any other type of file, when updating a conversation. Seems like a basic feature, maybe something that should have been...
on We changed our support system from a custom WordPress plugin for support tickets to Help Scout and we ended up building Help Scout Desk in the process. There were a lot of reasons why we switched from an...