Founded in 2010 in Virginia Beach, Virginia, Web Hosting Hub has established itself as one of the highest-rated hosting companies in the industry. They are a Shared Hosting service-only provider that offers top-notch support, one of the most extensive knowledge bases, as well as a very active customer community. Now in 2 data centers on the West and East Coast of the United States, and with over 40,000 customers strong, this U.S.-based hosting company is a great starting point for anyone looking to establish an online footprint.
This review will focus on 4 key aspects of Web Hosting Hub, their features, pricing, reliability, and customer support.
Even though Web Hosting Hub is on the smaller side when it comes to major hosting companies, they boast a top-tier features list for Shared Hosting customers, using cPanel for their customer control panel. A couple of features worth mentioning are the free premium website builder provided by BoldGrid, free SSLs, unlimited email addresses, unlimited disk space, unlimited bandwidth, and a slew of others. All provided to their customers at no additional cost.
For those who are experts in fields outside of web design, Web Hosting Hub takes that burden off your hands with their Quick Starter package. With packages starting as low as $99, you can get a professionally designed WordPress website in 2 days or less. Lastly, as an added kicker to help you get your name out there, Web Hosting Hub gives every new account up to $150 in free ad credits for use with Bing and Yahoo.
In regards to hardware, Web Hosting Hub utilizes the reliability and speed of solid-state drives (SSDs) for their servers. While ensuring that they don’t overpopulate servers, customers are able to truly benefit from quality internal components. All backed by Web Hosting Hub’s 90-day money-back guarantee.
Web Hosting Hub offers 3 tiers of Shared Hosting, Spark, Nitro, Dynamo; each with 3 different term lengths available at 1 year, 2 years, and 3 years. They offer some of the better pricing rates for their quality of services. They also provide entry rate discounts ranging from 36% up to 51%, the bigger discounts coming with the longer-term lengths.
- Spark – $215.64 upfront for 3 years, renewing at $431.64 every 3 years after
- Nitro – $287.64 upfront for 3 years, renewing at $557.64 every 3 years after
- Dynamo – $359.64 upfront for 3 years, renewing at $737.64 every 3 years after
When it comes to reliability, Web Hosting Hub provides it. Not just with their stellar customer service that we will get into next, but with their strong shared server builds. They use suPHP for better, more secure WordPress hosting. While not mentioned on their terms of service, we would assume Web Hosting Hub operates on the industry-standard 99% uptime guarantee.
One of the biggest benefits of Web Hosting Hub is its U.S.-based customer support. Available 24/7/365, in two locations, they are no run-of-the-mill support representatives. They provide support through phone, chat, and email, so no matter what time of day it is, or if you only have time to shoot off a quick email in hopes you get some help or direction, they are able to provide it.
A number of the web hosts we reviewed are owned by one parent entity, Endurance International Group (EIG). While that conglomerate provides the web hosts under its umbrella with additional resources, we have found Web Hosting Hub’s customer support to be both timely and helpful, all while building a great relationship with their customers, independent and 100% U.S.-based.
As mentioned earlier, Web Hosting Hub has an extensive library of step-by-step guides in the Support Center. Everything from creating an email address, making DNS changes, and even some minor coding changes. It doesn’t stop there, they also have an active customer community where you will find helpful threads from customers and support representatives working through issues in real-time.
With all things considered, Web Hosting Hub offers quick, reliable services, top-notch customer support, and an amazing library of step-by-step guides and articles. These 3 elements provide their customers with a great foundation to create their online presence or maintain an already established small business site. This would not be the choice for a larger company or someone looking to build a larger online authority.